Employee Counseling: How To Address Workplace Issues

Workplace issues are inevitable. No matter how great your team is, or how perfect your company policies maybe, someone is going to have a problem sooner or later. When this happens, it’s important to have a plan for employee counseling. Addressing these issues head-on can save time and money down the road, and can help keep your workplace running smoothly. In this blog post, we will discuss some tips for addressing workplace issues through employee counseling.

What Is Employee Counseling?

What Is Employee Counseling

Employee counseling is a process through which an employer or HR representative meets with an employee to discuss a problem or concern. This can happen on a one-on-one basis, or in a group setting. The goal of employee counseling is to address the issue at hand and simultaneously come up with a plan to resolve it. In some cases, employee counseling may also be used as a preventative measure, to address issues before they become full-blown problems.

Benefits Of Employee Counseling

There are many benefits to employee counseling.

  • Perhaps the most obvious is that it can help to resolve workplace issues before they become bigger problems. By addressing concerns early on, you can save yourself time and money down the road.
  • Employee counseling can also help to improve communication in the workplace. When employees feel like they can come to their employer with concerns, it fosters a more open and honest working environment.
  • It also can help to improve morale in the workplace. When employees feel like their concerns are being heard and addressed, it can go a long way toward improving job satisfaction.
  • It can strengthen the feelings of teamwork, leadership, and also healthy co-dependency and build trust and team-building among colleagues.
  • Furthermore, employee counseling can help to improve the working conditions. By addressing issues as they arise, you can make changes to the workplace that will improve the overall working environment for everyone.

What Issues Does Employee Counseling Resolve?

What Issues Does Employee Counseling Resolve

In addition to looking after employees who have mental health issues, the procedure of counseling for employees helps in dealing with:

  • stress
  • time management
  • burnout
  • teamwork
  • peer pressure
  • sleeping problems
  • resistance to substance addiction
  • managing heightened emotions
  • anger issues
  • healthy eating
  • mindfulness
  • inner peace

Types Of Employee Counseling

Now that we’ve discussed some of the benefits of employee counseling, let’s take a look at some of the different types that exist.

One-on-One Counseling

This is perhaps the most common type of employee counseling. As the name suggests, one-on-one counseling takes place between an employer and an employee, without any other parties present. This type of counseling addresses a variety of workplace issues, from personal problems to performance issues.

Group Counseling

Types Of Employee Counseling

Group counseling is similar to one-on-one counseling, except that it takes place with a group of employees rather than just one. This type of counseling can be used to address issues that are affecting multiple employees or to provide general guidance on a particular topic.

Team Counseling

Team counseling is similar to group counseling, but it is specifically designed for teams rather than groups of employees. This type of counseling can help team members work through conflicts, improve communication, and set goals.

Factors For Counseling

Counseling for employees can take many different forms, but there are a few common elements that are usually present.

  • First, the counseling session should be confidential. This means that it should be held in a private setting, away from other employees or customers.
  • Second, the counseling session should be objective. This means that the employer or HR representative should not try to force their own opinion on the employee. Instead, they should simply provide information and allow the employee to make their own decisions.
  • Lastly, the counseling session should be action-oriented. This means that after the problem has been discussed, a plan for resolving it should be put into place. This may involve the employer or HR representative taking action, or it may involve the employee taking action. Either way, there should be a clear plan for moving forward.

When To Use Employee Counseling?

When To Use Employee Counseling

Now that we’ve gone over some of the basics of employee counseling, let’s take a look at when you should use it. Employee counseling has been using in a variety of situations.

  • If an employee is having personal problems that are affecting their work.
  • An employee with a learning/intellectual disability can benefit from the additional guidance provided by counseling.
  • In an event wherein an employee is not meeting expectations, employee counseling can discuss the issue and come up with an improvement plan.
  • Sometimes employees may feel like their work expectations and deadlines can be too burdening and unachievable. Counseling can help in effective time and stress management.
  • Stress and burnout impacting the physical/mental/financial well-being of the employee can also find a resolution through effective therapeutic intervention.
  • In case the employee is having difficulty getting along with other employees, team counseling may be necessary to help resolve the conflict.

No matter what the situation may be, if there is an issue affecting the workplace, employee counseling can be a helpful tool for addressing it.

Techniques Used In Employee Counseling

There are a few different techniques that are commonly used in employee counseling.

One technique is “active listening.” This involves the employer or HR representative listening to what the employee has to say, without interrupting or trying to offer their own opinion.

Another common technique is known as “reflective questioning.” This involves the employer or HR representative asking questions that help the employee reflect on their situation and come up with their solutions.

Another beneficial strategy used in employee counseling is “unconditional positive regard”. This means that the employer or HR representative shows respect and acceptance for the employee, regardless of their personal opinions or beliefs.

Lastly, another common technique is, that is, “problem-solving.” This involves the employer or HR representative working with the employee to identify the problem and come up with a plan for resolving it.

All of these techniques can be helpful in different situations. It’s important to choose the right technique for each employee as well as each problem.

Tips For Effective Counseling

Tips For Effective Counseling

There are many different ways to address workplace issues through employee counseling. The best method will vary depending on the specific issue at hand. However, there are a few general tips that can be useful in any counseling situation.

  • Make sure to set aside enough time for the meeting. This is not something that should have patience and ample amount of time. You want to give the employee ample time to voice their concerns and further come up with a plan to resolve the issue.
  • Be clear about what the problem is. Avoid generalities. One should try to identify the specific issue that needs acknowledgment.
  • Have an open mind to different solutions. This means that you shouldn’t come into the counseling session with a pre-determined solution in mind. Instead, you should be willing to listen to the employee’s suggestions and come up with a plan together.
  • Practice assertive communication. This means that you should be clear and direct when communicating with the employee. Avoid using passive language or making excuses.
  • Focus on the future. The goal of employee counseling is to resolve the issue at hand and prevent it from happening again in the future. This means that you should avoid dwelling on past mistakes and instead focus on what can be done to improve the situation going forward.
  • Follow up after the counseling session. This means checking in with the employee periodically to see how they’re doing and whether or not the problem has a resolution.


Employee counseling is a helpful tool that can address a variety of workplace issues. It is important to remember that counseling should be confidential, objective, and action-oriented to be effective. If you are having difficulty with an issue at work, consider seeking out employee counseling. MantraCare Wellness offers guidance and sessions for employee counseling for corporates and employees. Contact us for bookings and queries today!

A Word From MantraCare Wellness

Employee wellness programs are the key to improving employee motivation, productivity, and retention. At MantraCare Wellness, we have a team of health experts, counselors, and coaches who serve corporate employees with 10+ wellbeing programs including EAPEmployee Diabetes ReversalCorporate MSKPCOSEmployee FitnessCorporate YogaEmployee meditation, and Employee Smoking Cessation.