Employee Assistance Programs: Help Employees Strike Work-life Balance

Employee Stress

Mantra Care Employee Assistance Programs or EAP is an essential part of workplace health and well-being. Since it provides employees with professional assistance for resolving personal problems that might adversely affect their work-life, productivity, and mental & emotional health. In this article, we will try to cover all important aspects of EAP so that employers can decide before investing in such a program.

Understanding Employee Assistance Programs

employee assistance programmes

An Employee Assistance Program (EAP) is a work-based intervention program designed to assist employees in resolving personal problems that may adversely affect job performance, health, and well-being. The main objective of an EAP is to help employees maintain their health and productivity, as well as to improve workplace morale.

Types of EAP

There are three main types of Employee Assistance Programs:

Prevention programs: These programs focus on preventing problems from occurring in the first place. As they may offer educational resources, such as workshops and seminars, to employees.

Intervention programs: These programs provide services to employees who are already experiencing problems. For instance, services may include counseling, financial assistance, and legal aid.

Follow-up programs: These programs help employees after they have received services from an intervention program. Since follow-up programs may offer case management and support groups.

Essential Components In EAP

An effective Employee Assistance Program must have certain components to be successful. For instance, these components include:

  • Clarity: A clear statement of purpose that is consistent with the organization’s goals and objectives. Also, program policies and procedures should be clearly defined and communicated to employees.
  • Confidentiality: Employees must feel comfortable knowing that their information will be kept confidential. After all, privacy is their legal right.
  • Accessibility: The program should be easy for employees to access, whether it is offered on-site or through a third party.
  • Competency: The program should be staffed with qualified professionals who can provide quality services.

NOTE: For any EAP program to be a success, it requires a commitment to the chosen EAP program and its goals.

Critical Requirements Any EAP Should Follow

To be effective, an Employee Assistance Program must meet certain critical requirements. For instance, these requirements include:

  • being confidential and preferably voluntary;
  • shall be accessible and affordable to all employees;
  • being responsive to the changing needs of the workforce; and
  • providing services that are tailored to the needs of the employees of the organization.

Suggesting Various EAP Delivery Models And Referrals

employee assistance programmes

There are several different ways that Employee Assistance Programs can be delivered. For instance:

Kinds of EAP Delivery Models

These delivery models include:


  • On-site programs are located at the workplace and are available to all employees.
  • Off-site programs are offered online, through a website or an app.


  • Insurance carrier: The program is offered through an insurance carrier, such as a health insurance company.
  • Third-party provider: The program is offered through a third-party provider, such as a mental health clinic or an employee assistance firm.

Types of EAP Referrals

There are three main types of referrals for Employee Assistance Programs: voluntary, mandatory, and supervisory.

  • Voluntary referrals are by employees who self-refer themselves to the EAP.
  • Employee referrals are by employees who are referred to the EAP by other employees or colleagues.
  • Supervisory referrals are by employees who are referred to the EAP by their supervisors or other managers. They may be mandatory.

Choosing an EAP Vendor/Provider

employee assistance programmes

When choosing an Employee Assistance Program vendor, employers should consider several factors. For instance:

Organisation Oriented Factors

  • The size of the organization: The EAP vendor should be able to accommodate the size of the organization.
  • The organizational climate: The vendor should be able to create a program that fits the organization’s culture and values.
  • The needs of the organization: The EAP vendor should be able to meet the specific needs of the organization.
  • The budget of the organization: The EAP vendor should be affordable for the organization.
  • The type of organization: The vendor should be able to tailor the program to the needs of the organization. For example, a manufacturing company will have different needs than a service-based company.

Individual Oriented Factors

  • The needs of the employees: The vendor should be able to meet the needs of the employees. For example, the program should be accessible to employees who work different shifts.
  • The level of customer service: The vendor should be able to provide a high level of customer service.

Vendor Related Factors

  • Services: The vendor should be able to provide the services that the employer can choose easily and exercise readily.
  • Location: Employers should choose a vendor that is convenient for employees to access. Else digital mode of access is a must on the checklist.
  • Reputation: Good reputation of the vendor is another important factor that would encourage employees to come forward.
  • Cost: Employers should get quotes from several vendors before making a decision. As the cost-benefit ratio of the program makes it worth investing in.

Giving Reasons You Must Bet On Mantra Care EAP Program

employee assistance programmes

Mantra Care is an Employee Assistance Program provider that offers a comprehensive program at an affordable price. Moreover, we offer several benefits that make it the perfect choice for employers. For instance:

A team of experts: Mantra Care’s team of experts is available to help employees resolve a variety of personal problems.

A comprehensive suite of services: Mantra Care offers a wide range of services to meet the needs of employees. Such as counseling, therapy, yoga & meditation, and nutrition.

A promise to convenient access: Mantra Care leverages the latest technology to provide convenient access to our services. Employees can access our services from any location, at any time.

A commitment to confidentiality: Mantra Care swears to maintain the confidentiality of all information related to the Employee Assistance Program. So that your employees can open up themselves and talk their hearts out without worrying about their privacy.

NOTE: Our program includes all of the essential components of an effective EAP. Such as clarity, confidentiality, accessibility, and competency. In addition, our program has a good reputation in the industry. So contact us today to learn more about our program and how we can help your organization.

Listing The Benefits of EAP For Employees

employee assistance programmes

Employee Assistance Programs offer several benefits to employees and their families.

Problems That EAP Helps Resolve

Employee Assistance Programs can help employees resolve a variety of personal problems. For instance:

  • Anxiety
  • Job stress
  • Depression
  • Grief and loss
  • Family problems
  • Financial problems
  • Mental health issues
  • Relationship problems
  • Alcohol and drug abuse

Services That EAP Offer

Employee Assistance Programs offer a variety of services to employees and their families. For instance:

  • Counseling: Employees can receive counseling for personal or work-related problems. Counseling is confidential and can be done in person, over the phone, or online.
  • Referral: Employees can receive referrals to community resources, such as child care and financial assistance.
  • Other services: Employee Assistance Programs may also offer other services, such as legal aid and wellness programs.
  • Follow-up services: To mainly ensure that employees are receiving the help they need.

Discussing Productivity Benefits of EAP To Employers

employee assistance programmes

Employers should invest in Employee Assistance Programs. As these programs can offer several productivity benefits to employers. For instance, some of these benefits include:

  • Improved work performance: Employees who receive services from an EAP are more likely to have improved work performance.
  • Reduced absenteeism: Employees who participate in an EAP are less likely to miss work due to personal problems.
  • Improved morale: Employees who feel supported by their employer are more likely to have higher morale.
  • Reduced turnover: Employees who participate in an EAP are less likely to leave their job.
  • Increased job satisfaction: Employees who receive services from an EAP are more likely to be satisfied with their job.

To put it simply, Employee Assistance Programs can help employees resolve both personal and professional problems that may be affecting their job performance. By providing confidential counseling services and referral services, we can almost help them solve their work-life issues or other problems.

Making The Most of EAP

employee assistance programmes

Once an employer has chosen an Employee Assistance Program, it is important to make the most of the program.

Useful Tips For Employers & Employees

So, here are some tips:

  • Make sure that managers are aware of the EAP and its benefits: This is the first step. For it will guide them better to encourage their employees to use the EAP in times of need.
  • Offer training to managers on how to refer employees to the EAP: A short training session on how to refer employees to the EAP and how to use the services under the EAP would well-equip managers to endorse availing EAP.
  • Educate employees about the services offered by the EAP: It is so important to educate employees about the EAP services and how to access them. As it will give them a push to go and avail them.
  • Provide employees with a confidential way to access the EAP: Above and beyond anything, employees should have a choice of a confidential way to access the EAP, such as a toll-free number or an online portal.
  • Encourage employees to use the EAP: HRs must encourage employees to use the EAP when experiencing personal or work-related problems. A gentle push or a subtle nudge would motivate them to ask for support.
  • Create a culture of open communication: Employers should create a culture of open communication in which employees feel comfortable discussing personal problems with their supervisors or other managers.
  • Utilize all of the program’s services: Employers should take advantage of all the program has to offer. Such as workshops, counseling, and referral services. Setting aside some time on weekends can help them avail services to their most.
  • Monitor employee usage: Employers should monitor employee usage of the program to ensure that employees make of them. As this would go a long way in delivering the benefits of the EAP program.

Role of HR

The human resources department plays a key role in making sure that Employee Assistance Programs are successful. For instance, the human resources department is responsible for:

  • Choosing the right vendor
  • Implementing the EAP in the right spirit
  • Communicating the benefits of the EAP to employees and managers


Employee Assistance Programs are a valuable resource for employers and employees alike. Since they can offer several benefits, including improved employee productivity, reduced absenteeism, and improved morale.

Note that, Mantra Care is working for providing a comprehensive suite of services that meet the needs of employers and employees. We offer a team of experienced counselors and a commitment to customer service.

So don’t wait, press that button and contact us today to learn more about how we can help you make the most of your Employee Assistance Program.

A Word From MantraCare Wellness

Employee wellness programs are the key to improving employee motivation, productivity, and retention. At MantraCare Wellness, we have a team of health experts, counselors, and coaches who serve corporate employees with 10+ wellbeing programs including EAPEmployee Diabetes ReversalCorporate MSKPCOSEmployee FitnessCorporate YogaEmployee meditation, and Employee Smoking Cessation.